Field Services 2.0 empowers Facility Management companies.

By Elías Cedillo Hernández
Grupo Be IT and BuróMC CEO.

Field service management has evolved significantly, Field services 2.0 represents a transformation in how facility management companies operate, offering greater efficiency, flexibility, and customer satisfaction. This evolution is driving companies to adopt new technologies and strategies to stay competitive.

In Mexico, the facility management market is growing, driven by the demand for more efficient services and the adoption of new technologies. According to a report by Mordor Intelligence, the facility management market in Mexico is expected to grow at a compound annual rate of 5.2% between 2023 and 2028.

McKinsey, in the article "Performance Management 2.0: "Technological Optimization of Field Forces, 2020," mentions that companies with large field forces have more reasons than ever to increase effectiveness and efficiency. New technological options can help break down old barriers to higher performance, providing benefits such as:

• Greater operational efficiency
  • Process automation
  • Reduction of downtime

• Improved customer satisfaction
  • Quick and accurate problem resolution
  • Remote support and mobile solutions
  • Reduced response times

• Cost reduction
  • Optimizing travel time
  • Predictive and preventive maintenance

The solutions offered by Grupo BeIT and Buró MC, with Field Services 2.0 focused on cybersecurity, highlight the critical importance of field services within any corporation, even in an environment where centralization and automation play dominant roles. The effectiveness of cloud-based solutions and centralized management does not diminish the indispensable role of physical contact with assets. This need is based on the essential role of updated and secure IT equipment as pillars of business operability.

In 2023 CrowdStrike in its article "Top Cloud Attack Techniques and How to Defend Against Them,” referenced that identity had become the new perimeter, opening the gates of the kingdom (user information). Cybercriminals lost interest in disabling antivirus and firewall technologies and instead began focusing on modifying authentication processes and attacking identities. The continuous adoption of cloud-based applications and services increases the number of identities that a cybercriminal can compromise and use for their own gain.